New Insurance Form Charges
As of April 1st, we will be introducing a new annual charge of £15 for the completion of insurance forms. This yearly fee will cover the vet costs of reviewing and completing all insurance forms that you submit for your pet within that year.
This charge is standard practice in most veterinary practices and we have been putting off implementing it for a long time. Completing insurance forms is costly to the practice as it takes up a large part of the vets day. By creating these charges we will be able to offset costs elsewhere, such as with the Pet Health Club (also coming April 2019).
This charge will not apply to Pet Health Club members as the insurance form fees are included in the plan.
We’d like to thank you again for your ongoing custom and if there is anything that you feel we can do to improve your experience, please email us at email@example.com