If you have any of the following symptoms, please do not attend the practice:

  • A new, persistent cough
  • A fever
  • Loss of smell, taste or appetite

Alternatively, please consider rescheduling your appointment or asking a friend or relative to bring your pet for you. If this is not an option, please give us a call on 0141 339 1228 and we will do our very best to help you make alternative arrangements to have your pet seen and treated by a member of our team.


We are seeing all routine appointments with social distancing measures in place.

We are still allowing our two-legged friends to accompany their pets into the practice! Hand hygiene stations have been installed, as well as perspex screens at reception and in our consult rooms. We ask all clients entering the practice to please respect our social distancing measures, which include:

  • Only one owner may accompany their pet(s) into the practice.
  • All owners must sanitise their hands upon entry and exit of the practice.
  • All owners are required to wear face coverings for the duration of the time spent within the practice. You will be asked to wait outside if you do not have a suitable face covering.
  • Allowing a maximum of three people within the reception area to ensure social distancing is maintained within the practice at all times. (Note: if our waiting area is full then you may be asked to wait outside or in your car – please ensure to wrap up warm!)
  • Reminding owners that we require payment at the time of the appointment by either phone payment or card

Due to these new safety measures, things are taking us a bit longer and the number of pets we can see in practice every day has been reduced. Please bear with us while we continue to prioritise emergencies, in-practice appointments and operations. Unfortunately, same-day appointments are not guaranteed at the moment so please arrange non-urgent appointments in advance. As a last resort, we may ask you to postpone non-essential routine appointments to enable us to see pets with more urgent aliments.

Advice if you are self-isolating: 

We ask that you not, under any circumstances, enter the practice if you are self-isolating. This is to keep our clients and staff safe. Instead, please phone the practice on 0141 339 1228 to discuss alternative arrangements with a member of our team. We will do our very best to see and treat your pet if they are unwell.

Consultations – We are able to conduct both phone and video consultations. In exceptional circumstances, we can also arrange to have your pet collected and brought down to the practice by a member of our team. (There will be a small charge for this to cover staff, insurance and fuel costs.)

Medications – Should your pet require medication which you are unable to collect, please phone the practice in advance and we can arrange to have the medication posted out to you via Royal Mail. Alternatively, please phone us on 0141 339 1228 to discuss other options.


FAQ section:

Can I bring my pet for an INITIAL VACCINATION COURSE?

Yes. Please contact the practice to arrange an appointment as soon as possible, and to receive instructions on how we will keep you and our staff safe to enable us to carry out this treatment for your pet.

Can I bring my pet for its ANNUAL VACCINATION BOOSTER?

Yes. Please contact the practice to arrange an appointment, and instructions on how we will keep you and our staff safe to enable us to carry out this vaccination for your pet.

Can I have my pet NEUTERED or SPAYED?

Yes. Please contact the practice to arrange an appointment, and instructions on how we will keep you and our staff safe to enable us to carry out this procedure for your pet. We do ask for your understanding at this time while we are working with limited resources and prioritising non-elective cases.

Can I bring my pet for a DENTAL?

Yes. Please contact the practice to arrange an appointment, and instructions on how we will keep you and our staff safe to enable us to carry out this procedure for your pet. We do ask for your understanding at this time while we are working with limited resources and prioritising emergency cases.

Can my pet still have ELECTIVE OPERATIONS such as lump removals?

Yes. Please contact the practice to arrange an appointment, and instructions on how we will keep you and our staff safe to enable us to carry out these treatments for your pet. We do ask for your understanding at this time while we are working with limited resources and prioritising non-elective cases.

What about ULTRASOUNDS and BLOOD TESTS?

Yes. Please contact the practice to arrange an appointment, and instructions on how we will keep you and our staff safe to enable us to carry out these investigations for your pet.

Can I bring my pet my for a HEALTH CHECK?

Yes, however please bear with us while we continue to prioritise appointments and operations. Please contact the practice to arrange an appointment, and instructions on how we will keep you and our staff safe to enable us to carry out this treatment for your pet.

Can I bring my pet for NAIL CLIPS? Or to have their ANAL GLANDS expressed?

Yes, our nursing team are seeing all routine appointments however, nurse consults are limited and we cannot guarantee a same-day appointment. Please contact the practice to arrange an appointment in advance, and instructions on how we will keep you and our staff safe to enable us to carry out this treatment for your pet.

How can I get my FLEA, WORM, TICK and FLYSTRIKE treatments?

It is important that you continue to give your pet the appropriate treatments. Please contact the practice to arrange getting these products to you.

Or REPEAT FOOD and MEDICATIONS?

It is important that you continue to give your pet the appropriate food and medication. We receive regular deliveries of pet food and medications, so there is no concern or reason for stockpiling. Please ensure that you order your pet’s prescription 48 hours in advance to ensure that it is ready to be collected when you need it. Please contact the practice to arrange getting these products to you, prior to your pet requiring repeat food or medications.

The above still hasn’t answered my question?

As always, you can phone us on 0141 339 1228 and a member of our team will do their best to help you and your pet.

We want to thank all of our clients for the continued support over the last six months. We are doing our very best to continue to provide emergency care whilst keeping our clients and team members safe. Please note that this is all subject to change following government and BVA updates.

Stay safe and look after each other folks!