We are seeing all routine appointments with social distancing measures in place.

We are planning on allowing our two-legged friends into the practice with their pets soon. Hand hygiene stations have been installed, as well as screens at reception and in our consult rooms. We will ask all clients entering the practice to please respect our social distancing measures, which include:

  • Only one owner may accompany their pet(s) into the practice.
  • All owners must sanitise their hands upon entry and exit of the practice.
  • All owners are required to wear face coverings for the duration of the time spent within the practice. You will be asked to wait outside if you do not have a suitable face covering.
  • Allowing a maximum of three people within the reception area to ensure social distancing is maintained within the practice at all times.
  • Reminding owners that we require payment at the time of the appointment by either phone payment or card

Due to the ways of working we have had to adopt to keep our staff, you and your pets safe, things are taking us a bit longer, reducing the number of pets we can see in practice every day. Please bear with us while we continue to prioritise in-practice appointments and operations. Unfortunately, same-day appointments are not guaranteed at the moment so please arrange non-urgent appointments in advance. As a last resort, we may ask you to postpone non-essential routine appointments to enable us to see pets with more urgent aliments.

Advice if you are self-isolating: 

Consultations – We have created a pick-up/drop off service for all unwell animals who need to be seen by a vet for treatment. The vet will conduct the consultation and discuss the examination with you over the phone before a member of the team returns your pet to you. For more information about our social distancing measures, or to arrange for a pick-up/drop off, please contact the practice. (Note: there is a charge for this service to cover fuel, van hire and staff costs.)

Medications – We have similarly created a delivery service for providing medication and prescriptions to clients, we ask that this is paid for in advance and arranged over the phone. To order medication for home delivery, please contact the practice at least 48 hours before you require the delivery. There will be a delivery charge to cover fuel, van hire and staff costs. 

FAQ section:

Can I bring my pet for an INITIAL VACCINATION COURSE?

Yes. Please contact the practice to arrange an appointment as soon as possible, and to receive instructions on how we will keep you and our staff safe to enable us to carry out this treatment for your pet.

Can I bring my pet for its ANNUAL VACCINATION BOOSTER?

Yes. Please contact the practice to arrange an appointment, and instructions on how we will keep you and our staff safe to enable us to carry out this vaccination for your pet.

Can I have my pet NEUTERED or SPAYED?

Yes. Please contact the practice to arrange an appointment, and instructions on how we will keep you and our staff safe to enable us to carry out this procedure for your pet. We do ask for your understanding at this time while we are working with limited resources and prioritising non-elective cases.

Can I bring my pet for a DENTAL?

Yes. Please contact the practice to arrange an appointment, and instructions on how we will keep you and our staff safe to enable us to carry out this procedure for your pet. We do ask for your understanding at this time while we are working with limited resources and prioritising emergency cases.

Can my pet still have ELECTIVE OPERATIONS such as lump removals?

Yes. Please contact the practice to arrange an appointment, and instructions on how we will keep you and our staff safe to enable us to carry out these treatments for your pet. We do ask for your understanding at this time while we are working with limited resources and prioritising non-elective cases.

What about ULTRASOUNDS and BLOOD TESTS?

Yes. Please contact the practice to arrange an appointment, and instructions on how we will keep you and our staff safe to enable us to carry out these investigations for your pet.

Can I bring my pet my for a HEALTH CHECK?

Yes, however please bear with us while we continue to prioritise appointments and operations. Please contact the practice to arrange an appointment, and instructions on how we will keep you and our staff safe to enable us to carry out this treatment for your pet.

Can I bring my pet for NAIL CLIPS? Or to have their ANAL GLANDS expressed?

Yes, our nursing team are seeing all routine appointments however, nurse consults are limited and we cannot guarantee a same-day appointment. Please contact the practice to arrange an appointment in advance, and instructions on how we will keep you and our staff safe to enable us to carry out this treatment for your pet.

How can I get my FLEA, WORM, TICK and FLYSTRIKE treatments?

It is important that you continue to give your pet the appropriate treatments. Please contact the practice to arrange getting these products to you.

Or REPEAT FOOD and MEDICATIONS?

It is important that you continue to give your pet the appropriate food and medication. We receive regular deliveries of pet food and medications, so there is no concern or reason for stockpiling. Please ensure that you order your pet’s prescription 48 hours in advance to ensure that it is ready to be collected when you need it. Please contact the practice to arrange getting these products to you, prior to your pet requiring repeat food or medications.

The above still hasn’t answered my question?

As always, you can phone us on 0141 339 1228 and a member of our team will do their best to help you and your pet.

We want to thank all of our clients for the continued support over the last few weeks. We are doing our very best to continue to provide emergency care whilst keeping our clients and team members safe. Please note that this is all subject to change following government and BVA updates.

Stay safe and look after each other folks!